It is the process of ensuring that all activities of a project are effective and efficient with respect to the objective and performance. It is an inseparable part of Project Management. However Quality Management is a continuous process and is more about prevention and avoidance than fixing the mistakes
Avon Products, a Canadian based company introduced a new Sales Management Software for its employees. The Software was tablet enabled and had a back-end ERP System. Basic functions such as logging in, saving orders and checking inventory were not working properly. This led the company to finally abandon the software
State of Minnesota, USA tried to develop its own System in accordance with the affordable healthcare law by Obama Government. However there were many issues with the operating of the system as of Dec 2013, with some reports that the system did not perform a proper eligibility check for healthcare facilities.
The main purpose of project quality management is to ensure that the project meets the stakeholders’ requirement. Quality must also be adhered to along with scope, schedule and budget.
The next step is to define quality. There must be proper documented standards of quality which the project team is expected to follow. Quality management is the ability to anticipate situations and take actions that prevent those situations.Typically we see the project quality management as
Also known as the Shewhart cycle, this tool includes four steps
Plan, Do, Check, Act
Plan- Establish objectives to achieve a result
Do- Implement the process
Check- Evaluate the process by checking the results against the objectives
Act- Apply actions necessary to improve the results
The PDCA cycle is a never-ending cycle.
Example of pareto diagram
Let’s say in a Project it is anticipated that the following number of errors occur in these stages
Requirement gathering -20, Feasibility study- 5, Analysis-100, Design -80, Coding 200, Testing 30, Implementation 12.
I will now draw a paretodiagram using an excel sheet. The image below shows the pareto diagram on the excel sheet.
The above diagram shows the risk management using fish bone diagram for Sales and Marketing business
Scatter diagram- Shows the correlation between two variables
The above diagram shows negative correlation. However the correlation is weak as the points are scattered•
Run Chart- It shows how a variable has changed over time The diagram below shows the run chart for error over various time stages
Control Charts- Control Limits are the statistical boundaries of a processwhich define the amount of variation that can be consideredas normal or inherent variation
3 sigma control limits are most common.
Measures inside control limits are assumed to come from a stable process - Measures outside the control limits are unexpected and considered the result of a assignable cause
Within 3 sigma limits only 3 out of 1000 process fails.
Control chart types
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