The Information Technology Infrastructure Library”, popularly known as “ITIL” is a framework based on industry best practices to apply IT service management business processes to IT management
Management of IT services is all about long-term oversight. It’s critical for firms that want to deliver products successfully to plan out and oversee each stage of a service’s lifecycle. ITIL® Foundation training gives students a knowledge base for each service area as they help their firms plan out projects from beginning to end
For network administrators and other IT professionals, being able to implement ITIL could lead to more central and valued roles within their current organizations. The way to gain those skills may be through ITIL foundation certification
The Foundation level is the entry level qualification which offers you a universal awareness of the key fundamentals, theories and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
The target group of the ITIL Foundation certificate in IT Service Management is drawn from:
This may include but is not limited to, IT professionals, business managers and business process owners
|Exclusive 3 day program ITIL® Foundation|
|Day 1|| 1. Service Management Defined
• IT services and what they really do
• How IT services deliver value to customers
• Value and importance of IT service management
|2. ITIL Introduction
• Good practices
• Ease ITIL adoption
• ITIL qualification scheme, bodies, and certifications
• Design, develop, and implement service management
• Service management as a strategic asset
• Setting objectives and expectations
• Identify and select prioritization opportunities
|Day 2||4. Service Design
• Design and develop services
• Develop processes
• Design principles and methods
• Convert strategy into services
|5. Service Transition
• Develop and improve capabilities
• Improved methods for transitioning new and changed services to operation
• Manage the complexity related to changes
• Prevent undesired results while enabling innovation
|6. Service Operation
• Effectively and efficiently deliver support services
• Ensure value to customer and service provider
• Maintain stability while allowing for change
• Organize to improve IT support to customers
|Day 3||7. Continual Service Improvement
• Create and maintain value for customers
• Importance of better design, introduction, and operation of services
• Improving service quality, business continuity, and IT efficiency
• Link improvement efforts to strategy, design, and transition
|8. Exam-Taking Tips and Review
•Important techniques to help you pass your exam
Familiarity with IT terminology and IT-related work experience are recommended.
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