What's covered in your ITIL course training?

By working in a simulated work environment you will emerge from this course ready to step into any IT service company. 

CLASSROOM LEARNING

Get trained by topic experts with interactive learning in small batches.

BONUS PACKAGE

Workbook, Chapter & test booklet,Process chart, Evaluation test, Interactive videos, Online study material, evaluation tests ,mock exams.

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CASE STUDY APPROACH

Appreciate the concepts by working on case studies derived from real-life situations.

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Course Curriculum

The Foundation level is the entry level qualification which offers you a universal awareness of the key fundamentals, theories and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.

About ITIL Foundation

Service Strategy
• Design, develop, and implement service management
• Service management as a strategic asset
• Setting objectives and expectations
• Identify and select prioritization opportunities

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About EduPristine

The program consists of online training with a specially designed workshop where you can start understanding the key fundamentals, theories and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

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I am greatly impressed by the quality of your training. In fact it is the reason I am going to take the exam this time as I had previously decided not to take it because the quality of the training I had purchased was not what I had expected. All the best to you and everyone at Edupristine.

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EduPristine really cares about its customers and made sure that I was satisfied with the service. The training was informative and professional yet comfortable and fun. With a little improvement on the communication, I believe EduPristine will be one of the best financial training service providers.

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Renewable Energy Finance Professional, IRENA

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And more...

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who wish to acquire a basic understanding of the ITIL framework
  • Professionals who want to learn ITIL implementation to enhance the quality of IT service management within an organization
  • IT professionals from organizations which have adopted and adapted to ITIL guidelines.

This may include but is not limited to, IT professionals, business managers and business process owners.

Who is this course for ?

Yes! I want to learn ITIL Foundation

The Information Technology Infrastructure Library”, popularly known as “ITIL” is a framework based on industry best practices to apply IT service management business processes to IT management.

 Service Management Defined 
• IT services and what they really do
• How IT services deliver value to customers
• Value and importance of IT service management

ITIL Introduction 
• Good practices 
• Ease ITIL adoption
• ITIL qualification scheme, bodies, and certifications

Service Design
• Design and develop services
• Develop processes
• Design principles and methods
• Convert strategy into services

Partners

By working in a simulated work environment you will emerge from this course ready to step into any IT service company.

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ITIL Foundation Exam Training

Classroom Learning

Study notes & case studies

Videos

Assessment

ITIL Certified Professional

Expert Support

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