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The Information Technology Infrastructure Library”, popularly known as “ITIL” is a framework based on industry best practices to apply IT service management business processes to IT management

Management of IT services is all about long-term oversight. It’s critical for firms that want to deliver products successfully to plan out and oversee each stage of a service’s lifecycle. ITIL® Foundation training gives students a knowledge base for each service area as they help their firms plan out projects from beginning to end

For network administrators and other IT professionals, being able to implement ITIL could lead to more central and valued roles within their current organizations. The way to gain those skills may be through ITIL foundation certification


The Foundation level is the entry level qualification which offers you a universal awareness of the key fundamentals, theories and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL


Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training


The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who wish to acquire a basic understanding of the ITIL framework
  • Professionals who want to learn ITIL implementation to enhance the quality of IT service management within an organization
  • IT professionals from organizations which have adopted and adapted to ITIL guidelines.

This may include but is not limited to, IT professionals, business managers and business process owners


  • Elevate your professional standards by earning an ITIL certification
  • Have an edge over your peers and uncertified counterparts with your experience in ITIL methodology
  • Improve your efficiency and effectiveness at work as you learn how to implement ITIL tools and its techniques.
  • Get recognized for your expertise by your peers both inside and outside the organization
  • Learn a common language for ITSM which helps in having better communication across the hierarchy
  • Implement innovative concepts from the ITIL framework and use those best practices to streamline customer desired conclusions
  • Increase your contribution to ITSM in your organization by: automating standard tasks; identifying alignment opportunities of IT services with the business; cost optimization; taking a customer-centric approach to ITSM; and more.


Exclusive 3 day program ITIL® Foundation
Day 1 1. Service Management Defined
• IT services and what they really do
• How IT services deliver value to customers
• Value and importance of IT service management
2. ITIL Introduction
• Good practices
• Ease ITIL adoption
• ITIL qualification scheme, bodies, and certifications
3.Service Strategy
• Design, develop, and implement service management
• Service management as a strategic asset
• Setting objectives and expectations
• Identify and select prioritization opportunities
4. Service Design
• Design and develop services
• Develop processes
• Design principles and methods
• Convert strategy into services
Day 2 5. Service Transition
• Develop and improve capabilities
• Improved methods for transitioning new and changed services to operation
• Manage the complexity related to changes
• Prevent undesired results while enabling innovation
6. Service Operation
• Effectively and efficiently deliver support services
• Ensure value to customer and service provider
• Maintain stability while allowing for change
• Organize to improve IT support to customers
7. Continual Service Improvement
• Create and maintain value for customers
• Importance of better design, introduction, and operation of services
• Improving service quality, business continuity, and IT efficiency
• Link improvement efforts to strategy, design, and transition
8. Exam-Taking Tips and Review
•Important techniques to help you pass your exam


Familiarity with IT terminology and IT-related work experience are recommended.



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Bonus Package

Workbook, Chapter booklet, Final test booklet, Process chart, Evaluation test Interactive videos Online study material (Study Guides, Chapter tests, Pod casts, Terms and Concepts) Chapter tests and evaluation tests Official full length mock exams Mobile app

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Case Study Approach

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My expectation was partially met in the sense that, because my understanding was that the cost of training covers the PMP exam and two days’ workshop; nonetheless, the training and lecture materials was very robust but the duration of the training was too short; EduPristine should consider increasing the number of days to 4 in addition to making payment arrangement for the PMP exam fees for prospecting candidates. I would recommend this workshop to anyone with pre project management knowledge.

My Boot Camp PMP training experience with Edupristine has been very good. My knowledge on Project management has been widen. I did the Project Management Professional course with them and the trainer was well versed with the content. The presentation was good as they made everything clearer. The Instructor's knowledge of the course with his hand-on experience has greatly assisted me in my day to day business. I would recommend this training for anyone interested with becoming a certified PMP.

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