347 647 9001+1 714 797 8196Request a Call
Call Me



The Information Technology Infrastructure Library”, popularly known as “ITIL” is a framework based on industry best practices to apply IT service management business processes to IT management

Management of IT services is all about long-term oversight. It’s critical for firms that want to deliver products successfully to plan out and oversee each stage of a service’s lifecycle. ITIL® Foundation training gives students a knowledge base for each service area as they help their firms plan out projects from beginning to end

For network administrators and other IT professionals, being able to implement ITIL could lead to more central and valued roles within their current organizations. The way to gain those skills may be through ITIL foundation certification


The Foundation level is the entry level qualification which offers you a universal awareness of the key fundamentals, theories and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL


Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification

  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training


The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who wish to acquire a basic understanding of the ITIL framework
  • Professionals who want to learn ITIL implementation to enhance the quality of IT service management within an organization
  • IT professionals from organizations which have adopted and adapted to ITIL guidelines.

This may include but is not limited to, IT professionals, business managers and business process owners


  • Elevate your professional standards by earning an ITIL certification
  • Have an edge over your peers and uncertified counterparts with your experience in ITIL methodology
  • Improve your efficiency and effectiveness at work as you learn how to implement ITIL tools and its techniques.
  • Get recognized for your expertise by your peers both inside and outside the organization
  • Learn a common language for ITSM which helps in having better communication across the hierarchy
  • Implement innovative concepts from the ITIL framework and use those best practices to streamline customer desired conclusions
  • Increase your contribution to ITSM in your organization by: automating standard tasks; identifying alignment opportunities of IT services with the business; cost optimization; taking a customer-centric approach to ITSM; and more.


Exclusive 3 day program ITIL® Foundation
Day 1 1. Service Management Defined
• IT services and what they really do
• How IT services deliver value to customers
• Value and importance of IT service management
2. ITIL Introduction
• Good practices
• Ease ITIL adoption
• ITIL qualification scheme, bodies, and certifications
3.Service Strategy
• Design, develop, and implement service management
• Service management as a strategic asset
• Setting objectives and expectations
• Identify and select prioritization opportunities
4. Service Design
• Design and develop services
• Develop processes
• Design principles and methods
• Convert strategy into services
Day 2 5. Service Transition
• Develop and improve capabilities
• Improved methods for transitioning new and changed services to operation
• Manage the complexity related to changes
• Prevent undesired results while enabling innovation
6. Service Operation
• Effectively and efficiently deliver support services
• Ensure value to customer and service provider
• Maintain stability while allowing for change
• Organize to improve IT support to customers
7. Continual Service Improvement
• Create and maintain value for customers
• Importance of better design, introduction, and operation of services
• Improving service quality, business continuity, and IT efficiency
• Link improvement efforts to strategy, design, and transition
8. Exam-Taking Tips and Review
•Important techniques to help you pass your exam


Familiarity with IT terminology and IT-related work experience are recommended.



Classroom Training

Get trained by topic experts with interactive learning in small batches.

Bonus Package

Workbook, Chapter booklet, Final test booklet, Process chart, Evaluation test Interactive videos Online study material (Study Guides, Chapter tests, Pod casts, Terms and Concepts) Chapter tests and evaluation tests Official full length mock exams Mobile app

Doubt Solving By Experts

Write to us and get your doubts solved by our experts within 2 business days. You can also initiate a discussion by posting it on active forums.

Case Study Approach

Appreciate the concepts by working on case studies derived from real-life situations.


My expectation was partially met in the sense that, because my understanding was that the cost of training covers the PMP exam and two days’ workshop; nonetheless, the training and lecture materials was very robust but the duration of the training was too short; EduPristine should consider increasing the number of days to 4 in addition to making payment arrangement for the PMP exam fees for prospecting candidates. I would recommend this workshop to anyone with pre project management knowledge.

My Boot Camp PMP training experience with Edupristine has been very good. My knowledge on Project management has been widen. I did the Project Management Professional course with them and the trainer was well versed with the content. The presentation was good as they made everything clearer. The Instructor's knowledge of the course with his hand-on experience has greatly assisted me in my day to day business. I would recommend this training for anyone interested with becoming a certified PMP.

related links

Batch Start Date

17 Nov

Ph: +1 347 647 9001
Venue Details: TBD
Buy Now

Upcoming Batches




Global Association of Risk Professionals, Inc. (GARP®) does not endorse, promote, review or warrant the accuracy of the products or services offered by EduPristine for FRM® related information, nor does it endorse any pass rates claimed by the provider. Further, GARP® is not responsible for any fees or costs paid by the user to EduPristine nor is GARP® responsible for any fees or costs of any person or entity providing any services to EduPristine Study Program. FRM®, GARP® and Global Association of Risk Professionals®, are trademarks owned by the Global Association of Risk Professionals, Inc

CFA Institute does not endorse, promote, or warrant the accuracy or quality of the products or services offered by EduPristine. CFA Institute, CFA®, Claritas® and Chartered Financial Analyst® are trademarks owned by CFA Institute.

Utmost care has been taken to ensure that there is no copyright violation or infringement in any of our content. Still, in case you feel that there is any copyright violation of any kind please send a mail to and we will rectify it.

Popular Blogs: Whatsapp Revenue Model | CFA vs CPA | CMA vs CPA | ACCA vs CPA | CFA vs FRM

new_us_ classroom_courses.php Post ID = 86577